Anyone who has tried to deal with Allstate in a motor vehicle collision claim understands how difficult they are to deal with. Allstate has over the past years been quite reliant on a computer assisted claim evaluation program that allows managers greater oversight and control over individual adjusters. The data can be manipulated, however, to prevent adjusters from offering fair compensation. I am frequently forced to file a lawsuit against an Allstate insured because I am unable to get a reasonable settlement and often I feel like the adjuster is not even listening to our case, but instead bound by what his/her computer says.
On October 18, 2010, the New York State Insurance Department announced that Allstate Insurance Company has agreed to pay a TEN MILLION DOLLAR regulatory settlement concerning its improper use of claims handling software; Colossus. The multi-state investigation was lead by the insurance departments of New York, Florida, Illinois and Iowa and included 41 other States. According the the press release from the NYS Department of Insurance the investigation found "inconsistencies in Allstate's management and oversight of the Colossus software program. In particular, the examination found that Allstate had failed to modify or 'tune' the software in a uniform and consistent manner across its claims handling regions." Press Release.
Interesting.
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